Privacy and Security Policy

Privacy Policy

Company: Grimlabs LLC
Address: 8 The Green, Suite 11803, Dover, DE, 19901, USA
Web: grimsupplements.com
Email: support@grimsupplements.com

1) Collection of Personal Information

This text explains how we collect, use, and protect your personal information when you visit or shop on our website. “Personal Information” refers to any data that can directly or indirectly identify an individual.

Device Information

Examples: Browser version, IP address, time zone, cookie ID, pages/products visited, search terms, interactions on the site.
Purpose: To ensure the site loads correctly, monitor performance, and optimize the experience.
Source: Collected automatically via cookies, log files, web beacons, tags, pixels.

Order Information

Examples: Name-surname, billing and shipping addresses, payment information (e.g. last digit of card/transaction token), email, telephone.
Purpose: Performance of the contract; processing payment, arranging shipping, providing invoice/order confirmation; communicating with you; screening orders for risk/fraud; providing product/service notifications based on your preferences.
Source: Taken directly from you.

Customer Support

Examples: Information you share in your support requests and correspondence.
Purpose: To provide support and resolve requests.
Source: Collected from you.

Minors

Our site is not directed to minors under the age of 18. We do not knowingly collect Personal Information from minors under the age of 18. If you believe we have collected data about a child, please write to us at support@grimsupplements.com to request deletion.

2) Sharing of Personal Information

We share data with third-party providers who help us deliver our services (infrastructure/hosting, payment providers, shipping/fulfillment, analytics and advertising providers) only to the extent necessary.

3) Behavioral Advertising

We may use your Personal Information to provide you with marketing communications and targeted advertisements that may be of interest to you. You can easily opt out of these communications based on your preferences.

4) Use of Personal Information

We use your data to provide products and services, take payments, send and complete your orders, inform you about new products and campaigns, improve the site and ensure security.

5) Legal Basis (EEA)

If you reside in the European Economic Area, we process your data on the basis of contract fulfillment, legitimate interest, legal obligation and, where necessary, explicit consent.

6) Storage

When you place an order, we will retain your data for the period required by law or for our business purposes. If you request deletion, we will comply with any applicable obligations.

7) Automatic Decision Making

If you reside in the EEA, you have the right to object to decisions based solely on automated processing and having legal/similar effect. The elements of automated decision-making on our site are limited to security measures, such as short-term rejection of IP addresses/cards associated with repeated unsuccessful transactions.

8) GDPR Rights (EEA)

You have the rights of access, rectification, erasure, restriction/objection of processing, data portability and withdrawal of consent. For requests, please contact: support@grimsupplements.com . Where appropriate, you may lodge a complaint with your local supervisory authority.

9) CCPA Rights (California)

California residents have the right to know, correct/delete, and opt out of certain data sharing. For related requests: support@grimsupplements.com .

10) Cookies

Cookies are used to improve your site experience and provide certain functionality. You can manage cookie settings through your browser. (See your cookie policy for details.)

11) Communication

For privacy questions, requests, and complaints: support@grimsupplements.com

Privacy Policy

Company: Grimlabs LLC
Address: 8 The Green, Suite 11803, Dover, DE, 19901, USA
Website: grimsupplements.com
Email: support@grimsupplements.com

1) Personal Information We Collect

This notice explains how we collect, use, and protect your personal information when you visit our website or make a purchase. “Personal Information” means any data that can identify you directly or indirectly.

Device Information

Examples: Browser version, IP address, time zone, cookie identifiers, pages/products viewed, search terms, site interactions.
Purpose: Proper site loading, performance monitoring, and experience optimization.
Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.

Order Information

Examples: Name, billing/shipping addresses, payment details (eg, token/last digits), email, phone.
Purpose: Contract fulfillment; processing payments, arranging shipment, issuing invoices/confirmations; communicating with you; fraud/risk screening; preference-based product/service updates.
Source: Collected from you.

Customer Support

Examples: Information you provide in support tickets and correspondence.
Purpose: To provide customer support.
Source: From you.

Minors

Our site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided data to us, contact support@grimsupplements.com to request deletion.

2) Sharing Personal Information

We share data with service providers (platform/hosting, payment processors, carriers/fulfilment, analytics and advertising partners) only as necessary to deliver our services and perform our contracts.

3) Behavioral Advertising

We may use Personal Information to provide marketing communications and targeted advertising we believe may be of interest. You can opt out of such communications at any time.

4) How We Use Personal Information

We use your data to offer products and services, process payments, ship and fulfill orders, provide updates on new products and offers, improve our site, and maintain security.

5) Legal Basis (EEA Residents)

For EEA residents we process data under: contract performance, legitimate interests, legal obligations, and where required, consent.

6) Retention

We retain information for as long as necessary to meet legal obligations and business purposes. Upon request, we will delete data where applicable and permitted.

7) Automated Decision-Making

EEA residents have the right to object to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects. On our site, automation is limited to short-term security measures (eg, temporary rejection lists after repeated failed transactions).

8) GDPR Rights (EEA)

You may request access, rectification, erasure, restriction/objection, portability, and withdrawal of consent. Contact: support@grimsupplements.com . You may also lodge a complaint with your local data authority.

9) CCPA Rights (California)

California residents have rights to know, correct/delete, and opt out of certain sharing. To exercise these rights, contact support@grimsupplements.com .

10) Cookies

We use cookies to optimize experience and enable certain features. You can manage cookies via your browser settings. (See our cookie policy for details.)